DECEMBERASIA BUSINESS OUTLOOK19the expectations of its clients and partners. While it's beyond doubt that exceeding expectations demands a lot and then some, the company's extreme dedication to quality churns out that extra ounce of confidence in its capabilities. However, quality makes sense only when delivered within the project timelines. With 40 years of experience, Manoj is acquainted with this fact more than anyone else. His leadership has also played a pivotal role in fostering enduring relationships with customers and business partners, thus driving Touchwood Engineering and Projects' growth and solidifying its reputation in the industry. He says, "I have instilled a culture of punctuality and efficiency within the organization. Delivering projects on time or even ahead of schedule demonstrates reliability and professionalism--key factors in building lasting relationships", Quality deliverables on time imbued with intact and transparent service experience is the ideal recipe for success. The repeat business and referrals Touchwood gets is a case in point. However, given that challenges are inevitable in any project, how does a company maintain such a level of consistency in delivering top-notch solutions and overwhelming experiences? The answer stems from Touchwood's experts-powered team, their mindset of looking at challenges as opportunities for innovation and problem-solving, and the technologies and tools at their disposal. A cohesive and motivated team is essential for delivering exceptional results and outstanding customer service. Touchwood's team is regularly exposed to training sessions imparting knowledge and skills crucial for the smooth execution of solutions and operation of its diverse business ventures. The company has established a dedicated business center team managing day-to-day operations to ensure seamless operations. A centralized controlling team also coordinates with these business centers, fulfilling essential requirements.Touchwood is at the cutting-edge of technological advancements thanks to its Research and Development wing. The company invests significantly in research and development, exploring emerging technologies and methodologies. This proactive approach allows the team to anticipate trends and integrate cutting-edge innovations into the company's manufacturing & construction processes. Moreover, Touchwood embraces agile manufacturing practices, allowing the company to quickly adapt to changes in market demands. Flexibility in production processes and a responsive supply chain enable the company to adjust its strategies swiftly in response to emerging trends or customer preferences. Staying Ahead in Manufacturing: Embracing Adaptability & InnovationGoing forward, Manoj aspires to diversify Touchwood's portfolio even more by exploring new avenues within the manufacturing and construction sectors. This includes venturing into renewable energy projects, eco-friendly infrastructure, and innovative construction materials. He is also keen to expand the company's operations globally and collaborate with international partners. Touchwood is also in the process of establishing a state-of-the-art electronics unit specializing in Surface Mount Technology (SMT) cards. "In our continuous pursuit of innovation and growth, we are thrilled to announce our upcoming venture in Dholera, Gujarat. Anticipated to commence operations by 2025, this initiative is not just a business endeavor; it's a step towards shaping the future of electronics manufacturing in India", explains Manoj, who clearly envisions making a positive impact in both manufacturing & construction sectors. "My vision as the Managing Director & CEO revolves around transformative change. By spearheading sustainable construction practices, embracing innovative technologies, investing in skill development, diversifying our offerings, and engaging in community-centric projects, I believe Touchwood Engineering and Projects can play a pivotal role in shaping the future of the manufacturing and construction sectors", concludes Manoj.
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