IHH & Virtusa partner to drive digital healthcare in Asia

 

IHH Healthcare has collaborated with international IT services company Virtusa to spearhead a mass-scale digital transformation program in Singapore, Malaysia, India, and other markets.

The partnership will revamp IHH's technology infrastructure, enhance patient experience, enhance hospital processes, and lower long-term operational expenses.

A key emphasis will be on the use of agentic AI and generative AI throughout the healthcare value chain, from hospital administration and patient care to billing and regulatory adherence.

"By entering this long-term partnership, our goal is to deepen innovation in IHH Healthcare's core business, facilitating smarter, quicker, and more seamless care for patients, and building a uniform, high-quality digital experience for all stakeholders," Virtusa President & CEO Nitesh Banga said.

Key Highlights:

• IHH Healthcare partners with Virtusa to modernize tech platforms across Singapore, Malaysia, India, and other key markets
• Collaboration to deploy generative and agentic AI for improved patient care, streamlined hospital workflows, and cost efficiency
• Virtusa strengthens APAC presence with new Singapore HQ in 2025, following its Mav3rik acquisition and China expansion

Linus Tham, IHH Healthcare's Group CIO, emphasized the patient-first mission behind the initiative: "By leveraging technologies such as generative AI, we continue to improve accessibility, convenience, and the overall patient experience."

The news follows Virtusa's recent acquisition of Salesforce consultancy Mav3rik, which has an Australia and Philippines presence, and opening up its China entity to enhance regional capabilities.

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Banga went on, "This alliance represents an important milestone for Virtusa in Singapore and throughout APAC. It further establishes our dedication to public and private sector innovation in the region, and makes us a vital partner in Asia's move beyond outsourcing to outcome-sourcing."

With Asia being its fastest-growing market, Virtusa intends to move its regional headquarters to a new office in Singapore in 2025, broadening its ASEAN hub and establishing a more robust partner ecosystem.