The current Laboratory and Scientific Equipment sector is being transformed by key developments, including the rapid growth of technological advancement, a stronger emphasis on sustainability and increasing demands for automation and digital integration. However, with such rapid transformations, companies often struggle to keep up with the accelerated pace of automation and the complexity of digital ecosystems. Amidst this paradigm shift, Avik Laboratory Resources (Avik Lab) stays ahead of the curve by aligning its offerings with industry trends through the use of IoT-enabled equipment, promoting energy-efficient solutions, and partnering with leading global brands to deliver cutting-edge technology. With a strategy centered on anticipating evolving clients’ needs, it ensures the delivery of solutions that help the company remain competitive while adhering to the highest industry standards.
Carving a Niche For Itself
With over 15 years of experience in laboratory setups, a comprehensive supply of lab equipment and dedicated after sales services, Avik Lab provides consultation services, sales of equipment, maintenance, repair and calibration services. But the company is not just limited to supplying equipment. Its unwavering commitment to delivering customized solutions and exceptional after-sales support sets it apart in this highly competitive landscape. Its growth is anchored in strong governance, continuous investment in talent and a client-centic culture. Furthermore, the company maintains a highly skilled technical team and upholds rigorous quality management standards.
This commitment is reflected in significant investments in staff training, which include ensuring expertise in the company’s vision and the full range of its products, while strictly adhering to the regulatory framework. Regular workshops, certification programs and technical exchanges with international partners keep the team at the forefront of industry developments. This collaborative environment empowers the team to share knowledge and deliver tailored solutions for diverse client requirements.
“Our leadership philosophy is rooted in integrity, innovation, and inclusivity, empowering our people to take ownership, think creatively, and uphold our values in every engagement. This has fostered a culture of trust, collaboration, and relentless pursuit of excellence”, states Ganeswaran Karpusmy, Director, Avik Laboratory Resources.
Avik Lab also consistently conducts market intelligence and competitor analysis to identify emerging technologies and customer pain points. Through conference participation, expert collaborations, and client feedback, the company refines its offerings proactively. This researchdriven approach ensures the company’s relevance and alignment with the evolving needs of the scientific community.
Client-Centric Approach
The company provides end-to-end consulting services, along with tailored training programs for both staff and management, ensuring clients leverage their purchased products optimally. In-house maintenance services further help clients maximize the value of their equipment investments.
Avik Lab’s deep technical expertise, agility in sourcing niche solutions and a strong global network makes the company a trusted partner across diverse scientific industries, including academic, industrial and researchbased sectors. Its responsiveness, transparency and commitment to ethical business practices have forged long-term relationships with leading research institutions, universities and industrial clients.
Most clients engage with Avik Lab repeatedly, a testament to their reliability. The company gathers client feedback through surveys, review meetings and post-project evaluations. This datadriven approach refines service delivery, expand its product range, and enhance service processes, ensuring lasting partnership and a sustained presence in Malaysia.
Digital Excellence & Compliance
Avik Lab has embraced digitalization with an integrated customer relationship management (CRM) system, streamlining sales, services, and operations. The CRM system accelerates response time, supports data-driven decisions, and boosts customer satisfaction. Additionally, the company leverages remote monitoring and virtual support tools, which have proven invaluable in providing uninterrupted services.
On compliance, Avik Lab adheres to stringent ISO standards and alignment with international best practices. The company maintains strong partnerships with globally accredited manufacturers and ensuring all products supplied meets required certifications. Internally, regular audits, compliance training and quality control inspections uphold the highest standards of integrity and safety.
Our leadership philosophy is rooted in integrity, innovation, and inclusivity, empowering our people to take ownership, think creatively, andembody our values in every engagement, fostering a culture of trust, collaboration, and relentless pursuit of excellence
A Robust Future Roadmap
Avik Lab envisions becoming Malaysia’s most trusted laboratory and scientific partner through innovation, sustainability and growth. The company aims to expand into Southeast Asia, explore new scientific domains and adopt sustainable practices aligned with the global transition toward greener technology. Ultimately, it aspires to empower scientific progress for communities and industries alike.
Ganeswaran Karpusmy, Director, Avik Laboratory Resources
Ganeswaran Karpusmy, Director at Avik Laboratory Resources, brings over 11 years of diverse experience spanning laboratory operations, government administration, pharmaceuticals, and consumer goods. He is a Biotechnology graduate of Quest International University (QIU) and Perdana Fellow alumnus served for Minister at Ministry of Science, Technology and Innovation.
Whether working independently or as part of a team, he demonstrates excellent organizational abilities, consistently meets tight deadlines, prioritizes tasks effectively, and makes decisions with confidence and independence.
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