The increasing number of aging populations across Asia has changed how many families think about daily life. Elderly people desire to remain active, even when busy cities, stairs, long walking distances, and crowded transport make movement harder. In many homes, mobility aids have become practical tools, not luxury items. They help seniors stay independent, visit loved ones, and keep their sense of control. As this need grows, the search for dependable products, fast support, and honest service has become just as important as the devices themselves.
Against this backdrop, ELFIGO enters the picture with a story that began long before it became a company. The roots trace back to a young student who helped a disabled friend climb stairs between classes. Years later, when that friend moved to an electric wheelchair, both realized how limited the market was. Supplies were slow, repairs took weeks, and users often felt forgotten after the sale. That shared experience pushed the founder to build something different — a business shaped by empathy, practical service, and long-term care.
Building Trust through Reliable Mobility and Service
Established in 2007 under its former name ‘Falcon’, ELFIGO began with simple goals: deliver reliable mobility aids, keep stock ready, and treat each customer with patience and respect. What started in Singapore grew steadily into a presence that now reaches customers in Malaysia and Australia.
The early approach was hands-on. The company’s Founder personally brought demo units to homes so seniors could try them before buying. If they liked a model, delivery happened within a day or two, a major improvement in a market where waiting weeks had once been common. Over time, ELFIGO built a full
range of electric wheelchairs, mobility scooters, walking aids, ramps, chargers, and batteries. The idea was simple, users should find everything they need in one place, without hassle or delays.
Warren Chew, Founder, ELFIGO says, “One of the strongest parts of our company is our focus on after-sales service. Instead of directing users to bring devices to a workshop, we offer on-site warranty support. Repairs during the warranty period are completed within a working week”. If a device cannot be fixed quickly, a loan unit is provided. This approach eased the burden on seniors who struggled with transportation, and it created trust that could not be built through sales alone.
As mobility aids became more widely used, breakdowns after hours became a real concern. In response, ELFIGO introduced a 24/7 roadside assistance plan for mobility devices. Anyone can subscribe, even if their scooter or wheelchair was purchased elsewhere. “The service covers towing, help during night-time breakdowns, and support on holidays. For many families, this has become a safety net — a small annual fee in exchange for peace of mind”, mentions, Warren. Our service covers towing, help during night-time breakdowns, and support on holidays. For many families, this has become a safety net, a small annual fee in exchange for peace of mind
Portable Solutions for Modern Living
The company’s growth did not stop at service. As homes in cities became smaller, the need for lightweight devices increased. To answer this, ELFIGO introduced an electric wheelchair made with a carbon frame, weighing 10.8 kilograms without the battery. It folds easily, fits in tight spaces, and can be lifted into a car without strain. For many seniors and care givers, this shift toward portability has made daily routines more manageable.
In 2025, the company rebranded to ELFIGO, a name meant to reflect both movement and independence. The new identity also marked a moment of clarity, a signal that the company was ready to expand without losing the human values that shaped it. Today, ELFIGO continues to grow while staying close to its core mission: making mobility simple, safe, and accessible.
Mobility That Honors Independence
As the market shifts and customer needs evolve, the company sees its future beyond the borders of Singapore. The plan to expand overseas through a lean franchise model reflects a steady, long-view approach rather than a rush for scale. By enabling franchisees to operate without heavy overheads, the company hopes to reach smaller towns and underserved communities — places where seniors often have limited access to reliable mobility support.
This direction is not about building a vast network overnight. It is about planting small, stable roots in many places, carried by people who can bring the same level of care directly into homes. If the model grows as intended, the company will gain resilience not by relying on one market, but by creating many small points of service around the world. It is a slow, deliberate path, but one aligned with the belief that mobility and the peace of mind that comes with it, should not be limited by geography.
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