In Singapore, many organizations are investing in coaching for their leaders, with evidence showing its effectiveness. Companies are increasingly integrating coaching into training programs. However, HR faces challenges in hiring competent coaches, as they often lack the knowledge of what qualifies a coach to address business leaders' specific challenges. Some coaches, like engineers turned practitioners, learn coaching but struggle to apply it, making it hard to grasp business leaders' challenges. This calls for in depth verification of the background of the coach to assess who can actually bring the difference to the level of coaching that client needs.
Overcoming these challenges and providing quality coaching to elevate client’s impact by empowering them to develop their mindset is none other than Jass Malaney. Jass, is a well-known leadership coach, team coach, trainer, facilitator, keynote Speaker and author. Having led teams at The World Bank, The United Nations, she now helps executives and organizations improve their leadership to find work life balance. For the past 28 years, she has gained insight from corporate life and community volunteering which has helped her direct her life according to her principles. Furthermore, she supports people in moving from unclear situations to understanding themselves and believing in themselves by bringing about change across their lives.
Jass brings the needed competency in coaching people at all levels, from young professionals to top management, in both private companies and her own practice. With a proven track record, coaching with Jass helps individuals address the problems or blind spots that prevent them from meeting their personal and work goals. These give the client a clear insight into their feelings and grow stronger at being a leader for successful projects and teams.
A Holistic Coaching Approach
Jass takes the holistic approach while working with the leader, their team and the whole organization with her 360 Resilience Framework. Thanks to her experience with key decision makers at the global level, she understands the processes and business models that are used and the cultural differences that come in with it. This is what differentiates Jass when it comes to aiding and hand-holding the client to reap the optimal benefits out of the engagement.
She believes that each coaching session is unique and customizable. This means that not everything has to go by the book and only follow a safe, tried and tested method but one should go beyond and stretch the client and challenge their thinking when the opportunities arise.
Being an industry leader, she develops confidence in clients first and makes sure that they feel safe and know everything happening around them. This initial building of relationship is crucial which sets the path for further questions. As the coaching session progresses, the clients eventually get a clarity of what they require.
Additionally, Jass ensures that she gives the clients a holding environment in which they feel absolutely comfortable to share their thoughts and speak their minds completely. This connection is special and helps her transform her clients. “My clients find it very easy to open up and feel psychologically safe with me. Most of my clients have always told me that they are talking to somebody who completely understands them”, highlights Jass.
Furthermore, Jass believes that learning is a very integral part of her life as it helps her hone the much needed tools and become a more knowledgeable person in order to provide even better service to her clients. After every interaction, she takes time to re-review it, reflect on it and see what could have been done better and how she can get her client to be a better version of them. She also constantly keeps polishing and improving her skill sets. Additionally, she puts a lot of effort every day to learn new things. As an exercise, she takes a topic spoken by a client and spends a whole week on becoming an expert at it, so that if her clients require help in the future, she is able to cover everything.
My clients often tell me they feel psychologically safe and truly understood, finding it easy to open up and share their thoughts with me
Client-Centric Learning
With experience in working at The World Bank, and with various nationalities, Jass is a frequent traveller and spends ample time to understand the culture and norms of the particular place. She feels that understanding the nuances, language of the people and the origins of place will always prove to be useful. She also believes that, speaking to a client in their native language, makes them feel even more comfortable and gives her a better understanding of their needs.
“I help them manage their emotions, their physical and financial way of thinking, their blueprint. How and what has brought them success here? How can they keep moving to the next level? So, when I talk to them at that level, they feel that connectedness and because they feel safe to share. They allow me to ask them questions which shape their thinking. So, the cultural part has been something that I intentionally have been working on”,signifies Jass.
Robust Future Roadmap
By leading retreats, using digital platforms and providing mentorship, Jass Malaney hopes to help and support many more people across the globe and enhance her approach focused on transformation, learning, and cross-cultural leadership, going forward.
Jass Malaney, Leadership Coach
Jass Malaney is an Leadership Development Expert, a leader driven to create excellence, and known for her vibrant spirit and inspiring presence. When clients partner with Jass, they benefit from her extensive global experience, results-oriented creative thinking, and technical knowledge. She partners with leaders as their “thinking partner”, often as their reflecting board. Clients with the trusted & supportive environment, get right to the heart of the matter, to gain clarity on their vision and find alignment with their values, in the process they feel empowered to trust their capabilities to fulfil their aspirations. She inspires them to embrace courage and move beyond their comfort zone.
She believes in taking the elevated view to formulate business strategies, using innovative ways to harness the productivity of the teams, developing the organization systems, keeping up with the emerging global trends to build human centered organizational cultures to thrive in these uncertain times. Prior to working as a professional coach, she had a career in the corporate world, leading business teams at the United Nations, The World Bank, then as a Management Consultant she worked with key decision makers to turn their failing business around.
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