TDCX Holds Rank as the Top Southeast Asian BPO Provider

According to the Outsource Accelerator (OA) 500 2025 Index, TDCX, a top worldwide business process outsourcing (BPO) provider for blue-chip and technology businesses, has maintained its position as the top BPO provider in Southeast Asia. This year, the business also rose to 17th place in the global rankings.

"Customer experience is one of the most potent trust builders for brands in a world that is becoming more and more defined by turbulence and unpredictability," stated Angie Tay, Group Chief Operating Officer, TDCX. When executed well, it improves client lifetime value, fosters loyalty, and fortifies relationships—making it a crucial growth lever.

A recent AI enablement program was launched by TDCX AI to teach a group of customer experience agents the basics of machine learning, natural language processing, and AI ethics. Agents that successfully finished the program received a professional certification during the Google Cloud Skills Boost classes, making TDCX professionals legitimate AI practitioners in the field. This program is in line with TDCX's overarching objective of developing a workforce that is prepared for the future and capable of using AI tools to increase productivity and derive useful insights from business intelligence data.

Based on their dedication to excellence and the strength of their global networks, the index assesses over 3,200 BPO firms globally. Along with qualitative indicators like online popularity and reputation, which are gauged by employee reviews, LinkedIn engagement, and in-depth third-party analysis from Crunchbase, Glassdoor, and Zoom Info, assessment elements also include geographic footprint.

“At TDCX, we invest continually in the capabilities and talent needed to help our clients deliver exceptional CX at scale. Our acquisition of Open Access BPO and expansion of AI-driven solutions reflect this commitment. Outsource Accelerator’s recognition of TDCX being among the top firms globally for outsourced CX is a testament to our commitment to providing excellent CX services and a tribute to our 20,000-strong team who are delivering world-class support every day. We thank Outsource Accelerator for this honor.”

Derek Gallimore, Founder and CEO of Outsource Accelerator, said, “What sets TDCX apart from other BPOs is its remarkable ability to blend technological innovation with human expertise, delivering superior results for their clients. TDCX exemplifies the gold standard in outsourcing that modern enterprises increasingly depend on in today’s digital-first business environment.”